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​Welcome to Rolliworks LLC. By authorizing service, you agree to the following terms. We prioritize craftsmanship, precision, and clear communication.

 

1. Inspection & Service Authorization​

Upon receipt, every timepiece or component undergoes a thorough  inspection where we photograph and communicate incoming condition via email.

• Service Estimates: We provide a formal estimate for all work. Work begins only after client approval.

• Pre-Approved Parts Allowance: For Movement Services, a pre-authorized parts allowance of $300 is included (higher for complex/vintage calibers). For Bracelet Repairs, parts or materials will be specified in your estimate.

• Billing: This is a pre-authorization to bill for necessary components; it is not a credit or deposit.

• Estimate Validity: Formal estimates remain valid for 60 days.

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2. Payment & Secure Vault Storage

Invoices are issued immediately upon completion of service.

• Grace Period: We provide a 45-day grace period to settle your invoice.

• Vault Storage Fee: If an invoice remains unpaid after 45 days, a $50.00 monthly Vault Storage Fee will be applied. This ensures your property remains fully insured and secured in our high-security vault.

• Communication is Key: We understand life happens. If you are on vacation, traveling, or facing financial difficulties, please email us. We are happy to extend your grace period or arrange a payment timeline, provided there is active communication.

• Release of Property: No property will be released until the full invoice, including any applicable storage fees, is paid in full.

 

3. Shipping & Logistics

• Inbound: Clients are responsible for all initial shipping costs, insurance, and duties.

• Outbound: We ship via fully insured, signature-required carriers. Rolliworks is not liable for carrier delays but will assist in filing insurance claims if necessary.

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4. Warranty & Quality Control Standards

We apply different levels of coverage based on the specific nature of the work performed:

• Full Movement Services (24-Month Warranty): Includes a 24-month limited warranty on mechanical defects and workmanship. Rolliworks covers insured shipping for confirmed claims within the first 180 days (Continental USA).

• Component & Aesthetic Services (Quality Verification): Services such as Bracelet Repairs, Casework, and Laser Welding are structural and aesthetic restorations of aged or damaged materials and are provided without a 24-month mechanical warranty.

• Our Movement Protection Protocol: For all cosmetic jobs where the movement is present, we perform an Incoming Timing Test to document the operational condition before work begins. Upon completion, we perform an Outgoing Timing Test to verify that the mechanics remain unaffected by our aesthetic or structural work. This ensures your watch leaves our facility in the same or better mechanical health than it arrived.

• General Exclusions: Any warranty is void if the timepiece is opened or serviced by a third party. We do not cover wear and tear, accidental impact, or water damage due to improper use (e.g., unsecured crowns).

 

5. Unclaimed & Abandoned Property

Pursuant to Florida Statute § 715.065, any article of jewelry or timepiece delivered for repair that remains unclaimed for a period of one (1) year may be disposed of or sold to recover costs.

• Lien Rights: Per Florida Statute § 713.58, Rolliworks LLC holds a possessory lien on all items for the value of labor, services, and parts.

• Official Reference: You may view the full text of the law here: Florida Statute § 715.065.

Client Acknowledgment

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By checking the "I Agree" box on our inspection authorization page, you acknowledge that you have read, understood, and agreed to these Terms of Conditions.